Yesterday, Clickbank sent me the following email:
We recently sent you payment via XACH (International direct deposit) but it was returned to us by the bank.
What bothers me more than the fact that my payment will now be late to arrive, is that it seems like NO ONE LISTENS!
Before sending Clickbank my bank account details for the XACH direct deposit setup, I corresponded with them to confirm that the payment could go into my US Dollar account here in Canada. I was assured that would be no problem. So when I received the email from Clickbank, that US dollar account issue was the first thing that popped into my head.
Fortunately, when I got on the horn with Clickbank this morning, I ended up speaking with a representative who actually understood what I was saying and knew how XACH works. She confirmed that sure enough, that WAS the problem — Direct deposit must be made in the local currency.
Duh. So, will the first rep with whom I consulted please fork over the interest that I didn’t earn on that deposit? It wouldn’t be much, but it might prove to be a nice little lesson about the need to listen, understand and provide factual – not fanciful – answers.