Comments on: Dell Affiliate Program: They Love Me, They Love Me NOT

By: Laura Schofield

Laura Schofield — Fri, 09 Oct 2009 19:49:36 +0000

I am a Dell affiliate on CJ and am currently purchasing a computer through their small business program. I have tried to complete the purchase online 3 times now, only to be taken to an error page during checkout. I phoned them to see what the problem is and on the menu even, there is a choice where you can complete orders made online. I want to complete my order online so I receive commission, but this is nearly impossible. Now I see why I’m not completing any sales with them! LEAKAGE!!!!

Don’t feel bad you’re not in their program.

By: Roy Morejon

Roy Morejon — Tue, 07 Apr 2009 20:35:34 +0000

Just getting around to checking out the program – thanks for the info

By: DJ Smith

DJ Smith — Tue, 27 Nov 2007 15:56:03 +0000

You should go with an HP! You can sign up with both HP Small Business and HP Home and Home Office affiliate programs on CJ. I personally think HP appeals to more people. If you’re into green companies HP is one of the leaders in protecting the planet.

By: Rosalind Gardner

Rosalind Gardner — Thu, 22 Nov 2007 19:33:58 +0000

Bryan,

Good business plan on YOUR part, though.

Cheers,
Ros

By: Bryan

Bryan — Thu, 22 Nov 2007 18:44:10 +0000

It goes to show you that no matter how good your product is (I feel Dell puts together one of the most dependable PCs on the market today) bad customer service will hurt you.

As a PC service provider myself, I am banking on their bad CS. Customers call me after dealing with Dell’s “help”. Once I fix the problem, customer sends my invoice to Dell and in most cases Dell pays w/o a problem.

Bad business plan on Dell’s part!

By: Gurmit Bal

Gurmit Bal — Wed, 07 Nov 2007 15:14:35 +0000

Hi Rosalind:

I am sorry you ran into that problem with them. I am also their affiliate, received the same emails, followed the instructions and got transferred without a hitch.

Having said that, since you have run into this problem and contacted them, it does not look good on their part that they just failed to respond.

You might try contacting CJ; just in case Dell did not get your emails.

Good luck.

Thanks Gurmit – I actually wrote to them twice and got a response through CJ that an offer had been ‘pushed’ to me… alas, I never got it. Hmmm..

By: Bill Meador

Bill Meador — Tue, 06 Nov 2007 16:14:15 +0000

I can not understand why anyone would buy from Dell when they have such bad press about their customer service. We purchased one via phone. There was a special offer of various magazines for a very good price. I purchased several and as one was coming up for renewal I renewed w/a tag from the magazine (Entrpreneur). Dell renewed it also and billed me for it. I spoke to someone in India for 30 min trying to make them understand they must take it off of my billing. Impossible to do. I will never buy another Dell product again even if it was a ONE CENT SALE.

By: Denise Griffitts

Denise Griffitts — Tue, 06 Nov 2007 12:45:37 +0000

I feel your pain both as an affiliate and now former customer. I spent a good portion of yesterday trying to amend a simple monitor order. As Dell customer service is outsouced, it is quite difficult to find anybody who speaks American English which can pose its own problems. Trying to find somebody who was willing to amend the order and retain the 15% discount was impossible even when I finally told them that they would lose my business. In shear frustration I cancelled not only the order, but my credit account and affiliate accounts as well. I have been very unhappy with their customer service for quite a while now and cannot in good concience work for them as an affiliate. Customer service is key and Dell’s is absolutely awful!

By: Rick Wilson

Rick Wilson — Mon, 29 Oct 2007 04:29:02 +0000

Hi Rosalind!

I STILL like my Dells but I was never enthralled with their affiliate program. It’s THEIR loss. You’d think they’d want to get their “market share” back up there again. Being difficult, affiliate-wise isn’t helping them any. heh heh

Have A GREAT Week!

Rick Wilson aka CorpRebel

By: Fred Fenstermaker

Fred Fenstermaker — Fri, 26 Oct 2007 23:56:31 +0000

Sorry to hear about the problems with Dell.

In other news, your new NPT Blog theme/design looks great! You had mentioned a while back you would be changing — and boom! — here it is!

Thanks for all of the excellent material you provide!

Have a great weekend!

Fred F.