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May 24, 2012

Zero to 1B Hero: Watch Tony’s Story this Weekend

It’s not often that I blog about a single speaker that I’ve seen at an event, but I did that back in February after attending the Undergound Seminar and hearing Tony Hsieh (sounds like ‘‘Shea’ or ‘Shay’) of Zappos speak. I’m not kidding when I say that listening to him talk about how he built [...]

How to WOW Your Customers

Greetings from FL350, somewhere west of Chicago. I’m winging my way home from Washington, D.C. where Yanik’s 5th Underground Seminar wrapped up yesterday. Because we sign NDA’s (nondisclosure agreements) prior to entering the conference hall, I can’t really say too much about exactly what information was shared by this year’s speakers. Actually, I think I’m [...]

Zappos: Doing Business with Heart

I just came across one of the best customer service stories I’ve ever read and wanted to share it with you. In the post on her Writing – Cooking – Life blog, Zaz Lamarr tells how Zappos responded in a truly touching and heartfelt gesture to care for her, their customer, at a time when [...]